Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy we, us or our means Vouch For Pty Ltd ABN 44 642 623 130

Personal information

The types of personal information we may collect about you include:

Your name, mobile number and email if you contact us via the form on our website
Analytics, such as internet log information and details of visitor behaviour patterns. This information is only processed in a way that does not directly identify anyone
Your credit card details
Information you provide to us through customer surveys
Details of products and services we have provided to you and/or that you have enquired about, and our response to you
Web traffic details, which may include your IP address, are processed to customise the content we show you and protect the security and integrity of our website
Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
Any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

to maintain and monitor the performance of our website
to improve the Site and the services it offers to our users
to process your requests to get further information about our products and services
to enable you to access and use our Site
to contact and communicate with you
Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators
our employees, contractors and/or related entities
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
third parties to collect and process data, such as Google Analytics, AWS and others. This may include parties that store data outside of Australia

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws.

Your rights and controlling your personal information

Vouch would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Vouch for copies of your personal data.
The right to rectification – You have the right to request that Vouch correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Vouch erase your personal data.
The right to restrict processing – You have the right to request that Vouch restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Vouch’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Vouch transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@vouchfor.com

Retention

Customer Data, and their data relating to their respondents, is retained for the duration of the customer's contract and up to 7 years after termination, depending on legal and contractual obligations.

For non-customers who engage with Vouch through our various marketing channels, Vouch will retain data for up to 12 months after their last interaction with our website or until consent is revoked.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

Vouch uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our products

There are a number of different types of cookies, however, our website uses:

Functionality – Vouch uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Vouch uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Data Privacy Officer at:

Vouch For Pty LTD ABN 44 642 623 130
Email: hello@vouchfor.com

Last update: 20 November 2023